Refund Policy
Last Updated: July 2026
1. The 14-Day Money-Back Guarantee
We stand behind SynchCast and want you to be completely satisfied. If the software does not work on your hardware configuration, or you are otherwise unhappy with the product, you may request a full refund within 14 days of your original purchase date. This applies to both payment methods described below.
2. Delivery of Your Purchase
SynchCast is digital software delivered electronically. There is no physical shipment and no shipping charge.
As soon as your payment is confirmed, your licence key is:
- emailed to the address you entered at checkout, and
- shown on screen on the confirmation page.
Delivery is normally instant. Payments made by UPI or net banking can occasionally take a few minutes to confirm, in which case the key arrives by email as soon as the payment clears. If you have not received your key within 30 minutes, email support@synchcast.app and we will send it manually.
The software itself is downloaded free of charge from synchcast.app; the licence key unlocks the copy you have already installed.
3. Who You Are Buying From
Who you bought from depends on how you paid. Both routes deliver the same lifetime licence, and the 14-day guarantee above applies to both; only the seller differs.
- Paid through Razorpay (all INR ₹299 orders, and USD $10.99 orders taken by card on our own checkout) — you bought from us. We are the seller of record and Razorpay act as our payment gateway. Razorpay collect and handle your card, UPI or net-banking details on their own hosted checkout; those details never reach SynchCast's servers.
- Paid through Lemon Squeezy (a USD $10.99 option) — Lemon Squeezy LLC are the reseller and Merchant of Record. They are the seller named on your receipt and they charge and remit any sales tax or VAT due in your country. Lemon Squeezy handle your card details on their own checkout; those details never reach SynchCast's servers either.
4. EU Right of Withdrawal & Digital Content Exception
Under the European Union Consumer Rights Directive (Directive 2011/83/EU), consumers generally possess a 14-day right of withdrawal for online purchases. However, this right is legally waived for digital content that is supplied immediately (such as a software license key).
By proceeding with your purchase, you explicitly consent to the immediate delivery of the digital license key and acknowledge that you thereby lose your statutory right of withdrawal.
Despite this legal waiver, we still voluntarily honour our 14-day money-back guarantee as a gesture of goodwill.
5. How to Request a Refund
To initiate a refund, please send an email to support@synchcast.app containing the following information:
- The email address you used during checkout
- Your SynchCast activation code / license key
- A brief description of why the software didn't work for you (this helps us improve)
6. Processing Time
Refunds go back to your original payment method, through whichever gateway took the payment: Razorpay for orders we sold, Lemon Squeezy for orders they resold. Write to us either way and we will start it for you — you do not need to work out which one you used.
For purchases in India, refunds to UPI and cards typically complete within 5 to 7 working days, subject to your bank's processing times.
For international purchases, refunds to a card typically take 5 to 10 working days to appear, depending on your bank and card network. Cross-border refunds are returned at the exchange rate applied by your card issuer, so the amount you receive may differ slightly from the amount charged.
7. After a Refund
Once a refund is processed, your licence key is deactivated and you will no longer be able to use the full version of SynchCast with that key.
Please note that an installed copy of SynchCast re-checks its licence with our servers periodically rather than continuously, so a refunded key may keep working for a short period before the change takes effect. Continuing to use the software after a refund is not permitted regardless.