Refund Policy

Last Updated: July 2026

1. The 14-Day Money-Back Guarantee

We stand behind SynchCast and want you to be completely satisfied. If the software does not work on your hardware configuration, or you are otherwise unhappy with the product, you may request a full refund within 14 days of your original purchase date.

2. EU Right of Withdrawal & Digital Content Exception

Under the European Union Consumer Rights Directive (Directive 2011/83/EU), consumers generally possess a 14-day right of withdrawal for online purchases. However, this right is legally waived for digital content that is supplied immediately (such as a software license key).

By proceeding with your purchase through our Merchant of Record (Lemon Squeezy), you explicitly consent to the immediate delivery of the digital license key and acknowledge that you thereby lose your statutory right of withdrawal.

Despite this legal waiver, we still voluntarily honor our 7-day money-back guarantee as a gesture of goodwill.

3. How to Request a Refund

To initiate a refund, please send an email to sagarkushwah2510@gmail.com containing the following information:

• The email address you used during checkout
• Your SynchCast activation code / license key
• A brief description of why the software didn't work for you (this helps us improve)

3. Processing Time

Refunds are processed through our Merchant of Record, Lemon Squeezy. Once we initiate the refund on our end, it typically takes 3 to 5 working days for the funds to appear back on your original payment method, depending on your bank.

4. After a Refund

Once a refund is processed, your license key will be immediately deactivated. You will no longer be able to use the full version of SynchCast on any machine using that key.